Frequently Asked Questions

What do we sell?

We sell lingerie. Our name says it all. We specialize in panties for all genders. We also offer day-wear, sleep-wear and vintage clothing.

Why does the color of item(s) I received look different than the color on the website?

Because every computer/device/monitor are not the same due to differences in hardware, settings and brands and therefore render colors differently. What you see is not what we or others see and as such any pictures in product listings should not be viewed as an exact representation of colors that are listed in the item description. Please also note that many pictures on the site are also generic examples.

What is your refund/return policy?

New lingerie is non-refundable/non-returnable/non-exchangeable. All items are thoroughly inspected before being shipped. However, there is a 20 day limited warranty if there is a manufacturer defect. Wrong item(s) that were sent as a result of an error we made will be replaced. If a replacement isn't available a refund will be issued. Please note that items that have been worn, washed or altered in any way will not be replaced or refunded. DO NOT ship your order back without authorization from us or the package will be rejected!

Vintage items are non-refundable/non-returnable/non-exchangeable. The condition of vintage items including any possible defects, age, colors, and sizing information in the item descriptions are noted to the best of our ability.

If you have questions or concerns with the above policies please email.

Can I cancel my order?

Cancellations will not be allowed *after 8 hours have passed from the time of placing an order. *Note: There are absolutely no cancellations or changes allowed on orders that contain customed dyed items unless an email is sent to us immediately after placing your order!

What types of payment do you accept?

We accept credit cards, PayPal, money orders (drawn on U.S. banks and currency) and personal checks (U.S. only). To see what type of credit cards we accept check the lower left side of any page. If you plan on sending payment by mail there is an option for this in the checkout process. Simply select "check or money order" in the list of payment options during the checkout process and follow the instructions. Please note, we do not accept phone orders.

What if my item(s) is damaged or lost in the delivery process?

Our experience has been that the USPS is a very reliable service. However, once your package enters the postal system we are not responsible for damaged or lost orders. For this reason we recommend that you purchase insurance. You can purchase insurance for an additional charge (U.S. orders only) during the checkout process. Please confirm that your mailing address is correct before placing your order. In the past we've had some customers not receive their order because they entered the wrong shipping address in the order details! It is not our responsibility to make sure your shipping address is correct! It costs time, money and will only delay your order if it is returned to us in the event you entered your shipping address incorrectly at the time of placing your order. Please double check the items and your address in the shopping cart before placing an order! Please note, that if your order is returned to us because the shipping address provided was wrong will result in you having to pay the shipping charges again so that your order can be reshipped to the correct address.

Please note that all domestic (U.S.) orders totaling more than $50 are automatically insured and no other shipping choice will be offered during the checkout process. 

What shipping service do you use?

All orders are shipped via the U.S. Postal Service (USPS). 

Do you provide delivery confirmation?

Yes, it is provided by us on all domestic orders free of charge.

How do I know if an item I'm interested in purchasing is in stock?

Email us with the item #, color and the quantity you wish to purchase by clicking on the contact us link near the top of any page. In most instances we will reply back with an answer the same day. *Note: If you order without contacting us and we don't have the item or color you ordered and we can not contact you, we reserve the right to choose an available color for you.

Will I receive an email after placing my order?

Yes! If you do not receive an email after placing an order check your spam folder! You may have also entered your email address incorrectly at the time you placed your order in which case you will not receive an email with your order details. Please double check to make sure that you have entered your email address correctly during the checkout process!

How long will it take for my order to be shipped once the order is placed?

Orders usually ship within 3 business days (Holidays excluded) on all items that are in stock after payment is received. *Note: If your order contains custom dyed items this may delay the shipment of your order as it takes additional time to custom dye products. All items are shipped by USPS first class. *Note: If paying with a personal check your item(s) will not ship until the check clears our financial institution (about 3-5 days). *Note: Orders weighing 13oz or over are automatically sent Priority Mail (U.S. only).

If you need next day (Express) delivery please email for a custom quote. *Note: USPS does not provide next day service for all locations in which case only 2 day delivery will be available. When emailing please provide your zip code so the type of service USPS provides for your location can be determined.

How will I know when my order has been shipped?

When your order ships, our shipping system sends an automated email to the email address you provided at the time you placed the order. It will have the tracking number and a link to the US Post Office website where your shipment can be tracked. Please note, it may take up to 12-24 hours for information on your package to be available on the USPS website. 

How much will it cost to have my item(s) shipped to me?

Shipping and handling costs are automatically calculated by the shopping cart as you add items to the cart. If you plan on sending payment by mail there is an option for this during the checkout process. Simply select "check or money order" in the list of payment choices in the shopping cart and follow the instructions.

Do I have to create an account to place an order on your site?

No, you do not have to create an account to place an order. However, we recommend creating an account in the event you return to place orders in the future as it will make the checkout process easier/faster. *Note: If your shipping address has changed since creating your account you will need to log into your account and update your information so that your information is correct!

Do you ship orders worldwide?

Yes, we ship worldwide. The shopping cart will calculate the shipping and handling charges once you enter your shipping address and click the continue button.

What is VAT and will I have to pay it?

VAT is the abbreviation for Value Added Tax. This is a tax charged to you by your country, it is your responsibility to pay VAT should your postal service require you to pay it before they deliver your package. VAT charges are not included in the final price in the shopping cart because its not our responsibility to collect taxes for your country. If you want to know more information about VAT we suggest that you contact your local postal service. *Note: VAT is in relation to orders placed from overseas customers only, domestic orders are not subject to VAT (orders shipped within in the U.S. and its territories).

Do you ship discretely?

Yes, all orders are shipped in discrete packaging and the return address will not show "Pleasing Panties" on the label. 

I need a size, style or color not listed on your site can you get it?

In most instances we can order it for you without any problems. Just email us and we will email you back within 24 hours with an answer. Use the contact us link near the top of any page to send us an email.